FAQs - Purchasing Process
In Decimas we want to help you and answer all the questions corresponding to your order or any process involved in the purchase of the same.
If you still have more questions, please contact us and we will answer you right away.
How do I make a purchase?
Choose your product
Choose your product You can search for a product in two ways: by using the top navigation bar corresponding to ... In the upper navigation bar you can select, on the one hand: gender, category and subcategory of ... In addition, within the categories you have filters to further narrow your search: color, size, price ... If you are using a mobile phone, you will be able to see these sections in the dropdown menu on the left side.
View moreHow can I know which size is correct?
Can I cancel my order?
Yes, as long as its state allows it. If the order is being processed, it will not be possible to cancel it. If you have any problems, contact customer service as soon as possible by sending an email to [email protected] so that we can help you.
View moreCan I remove an item from my order?
If you have not completed the order yet, you can remove any item from the shopping cart.
If, on the contrary, you have already placed the order and its status is "processing", it will no longer be possible to make modifications and/or cancellations.
If you have any problems, contact customer service as soon as possible by sending an email to [email protected] and we will help you.